Frequently Asked Questions

Everything you need to know about your Vault X US experience.

How long does shipping take within the US?

Standard shipping typically takes 3-5 business days, while express options are available at checkout for delivery within 1-2 business days.

What is your return policy for fashion items?

We offer a 30-day return window for all unworn items with original tags attached. Returns are processed within 7 business days of receipt.

How do I ensure I am ordering the correct size?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options via Klarna and Affirm.

How can I track my order status?

Once your order ships, you will receive an email with a tracking number and a link to our tracking portal to monitor your delivery in real-time.

Are your materials sustainably sourced?

At Vault X US, we prioritize quality and ethics. We work closely with manufacturers who adhere to fair labor practices and utilize premium, durable fabrics designed to last.